On Ventii Eats, merchants can choose to schedule delivery and pick up dates, and can review all order summaries. Our goal is to provide quality service to all our customers and merchants in a timely manner. Kindly read and familiarize yourself with our policies regarding order processing and order cancellations.
Orders of Section 1 and 2 are eligible for a full refund, less the processing fee from Ventii Eats. These are as follow:
Section 1. All concerns must be reported within 24 hours after order confirmation
1.1 Customer’s requested order schedule cannot be accommodated.
1.2 Wrongly charged fees.
Section 2. All concerns must be reported within 24 hours after scheduled delivery/pick-up
2.1 Customer’s order has not been fulfilled by the merchant.
2.2 Rider incorrectly delivers order to a correctly placed address.
Please contact us through our in-website Live Chat for refunds to be deemed eligible.
If you do not receive your order, kindly contact us through our in-website Live Chat, so we can investigate what happened. Your satisfaction is our top priority, and we will get in touch with you as soon as possible.
Incorrect and/or Defective Orders
If you received incorrect and/or defective orders, please contact us through our in-website Live Chat. Kindly include your Order ID number, the incorrect and/or defective food product(s), and an image of the food that you received.
Our customer service representatives will investigate what happened and get in touch with you as soon as possible.
It is the merchant’s responsibility to present the correct order to the customer. If upon investigation, the merchant has provided an incorrect order, he/she must compensate and give the correct order and deliver it to the customer, free of charge. All complaints brought up within the Platform must be communicated with our Customer Representative.
For any concerns about damaged orders for delicate food items such as cakes, pastries, and ice cream, please use our On-Site Live Helpdesk so we may investigate the matter. Ventii Eats will be in coordination with the merchant and customer. Moreover, the merchant will be responsible for shouldering the total food amount as a refund to the customer. The customer will receive the refund from Ventii Eats and the same amount will be deducted from the merchant’s e-wallet.
Customers have the right to cancel an order within 24 hours after the order confirmation email with the scenario of Section 1.1. Ventii Eats will handle the full refund, including the processing fee with the following condition.
Each merchant is subjected to a maximum of 3 cancelled orders per month. If a merchant exceeds more than 3 cancelled orders within the month, the merchant will be liable for the processing fee of the order transaction.
It is the customer's responsibility to be present when the order is being delivered. Riders will wait for a maximum of 1.5 hours. Deliveries that have not been received by the customer after 1.5 hours will be cancelled, and the food can no longer be claimed.
For pick up, if a customer does not claim their order within the scheduled day, the order will be considered sold. In such cases, the customer will not be offered a refund or replacement.
Ventii Eats Delivery Terms and Policies
1. Customer will be charged the Standard Delivery Fee in accordance with the prevailing rates;
2. The prevailing rates are indicated in the Delivery Fee section of the Software and/or Ventii Eats website;
3. The fees and charges for the delivery of the food will be determined in accordance with the distance of both endpoints;
4. For merchants; orders must be ready prior to the rider’s arrival. Waiting Time Fees will apply if the rider waits for 30 minutes to 1.5 hours. However, should the waiting time exceed 1.5 hours, the rider will cancel the delivery and Cancellation Fees will apply. These fees will be subtracted from the merchant’s weekly payout. Furthermore, the merchant will be responsible for finding another rider who can deliver the customer’s order. Any and all fees related to the new delivery schedule will be shouldered by the merchant.
5. For customers; In consideration of our riders, kindly make sure that you are present when your order is being delivered. Riders who have been waiting for more than 1.5 hours will cancel the delivery. The food, then, can no longer be claimed.
6. Ventii Eats, for the performance of the services, shall be entitled to a percentage in the total fees and charges due for an order. The fees aforementioned are to be shouldered by the following:
Merchant (Waiting Time Fee)
The merchant will be charged the Waiting Time Fee (PHP 60) after the first 30 minutes. This will be subtracted from their weekly payout schedule.
If the order is not yet ready after 1.5 hours, the delivery will be cancelled.
Customer (Waiting Time Fee)
Ventii Eats will shoulder the Waiting Time Fee (PHP 60) after the first 30 minutes.
If the customer still can’t be contacted after 1.5 hours, the delivery will be cancelled.
Merchant (Cancellation Fee)
Deliveries will be cancelled if the rider has been waiting for more than 1.5 hours. Cancellation Fees (30% of the total delivery fee) + Waiting Time Fee (PHP 60) will be subtracted from the merchant’s weekly payout.
The merchant will have to book a new delivery schedule and shoulder the cost.
Customer (Cancellation Fee)
Deliveries will be cancelled if the rider has been waiting for more than 1.5 hours.
Ventii will shoulder the Cancellation Fees (100% of the total delivery fee) + Waiting Time Fee (PHP 60).
The rider will bring home the food. The food can no longer be claimed by the customer, and there will be no refund.
While we would love to hear about your experiences, there are a few things we expect from every user on Ventii Eats. Your reviews and photos, as well as your profile and the comments you share, are all subject to our Code of Conduct or Content Guidelines.
If your activity on Ventii Eats doesn't match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews, or deleting your Ventii Eats account altogether, with or without notice.Ventii Eats also utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us at email@example.com.
If you see content that does not align with these content guidelines, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.
> Keep your listing updated: While our team makes every effort to keep information on Ventii Eats up-to-date, we would appreciate it if you update us on the significant changes with your brand. This includes any change in timing (expected time for food preparation or delivery).
> Don't solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is strictly not allowed, and offering any type of compensation or kick-back for reviews is highly discouraged.
> Don’t ever offer freebies, discounts, or payment in exchange for reviews.
> Don't offer incentives for users to remove reviews.
> Don’t ask your staff to compete with each other to collect reviews.
> Don’t work with companies or third-party vendors/PR agencies offering to 'fix your reviews/ratings'.
> While conducting foodie meetups is allowed, reviews which come in lieu of these official gatherings must carry a clear disclaimer which will help the others identify that the review is based on an invite. That being said, an invite certainly does not mean that the user needs to post a positive review
> If we come across any evidence (direct/indirect) of you indulging in solicitation, we could include altering or deleting your reviews, or deleting your Ventii Eats account altogether, with or without notice.
> Respond to criticism positively: Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can't be edited after posting, so choose your words wisely.
> Be accountable: Ventii Eats will not moderate any questionable activities about your restaurant posted in reviews. We may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines.
> Don't entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back to the restaurant for a complementary meal, invites false negative reviews. These issues affect the entire community and require everyone's participation to curb their prevalence. Please report users who engage in such activities to firstname.lastname@example.org.
> In a concerted effort to maintain the neutrality of content on Ventii Eats, merchants and their employees or affiliates are not permitted to write reviews. We understand that being in the restaurant industry, you are truly passionate about food, and would love to share your experiences. But when you're unavoidably invested in your business, it becomes hard to leave emotions (and bias) at the door. This is a step towards maintaining neutrality - and quality - of the content on Ventii Eats.
It's also important to note that Ventii Eats has no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Ventii Eats, it's not true. If you observe any such practice, report it to email@example.com. Appropriate action will be taken against the user if evidence can be provided.
> Write well-thought-out reviews: To make sure we collectively work towards building the highest-quality content that's useful to everyone, reviews need to be a maximum of 140 characters long for reviews. That's just about the length of a tweet, so it's convenient even for all you micro-bloggers. However, if any review is filled with junk, we might have to remove the review altogether.
> Keep it relevant: Please keep your contributions relevant to Ventii Eats’ merchants and users. Accounts placing irrelevant, inappropriate, or promotional content, that solicit customers, or that spam restaurants, may be deleted without notice. If your review has been removed or moderated by us and if you repost another experience for the same restaurant, we reserve the right to remove that review too, even though such review might be in line with our content guidelines.
> Keep it clean: Do not use abusive/foul/hateful/inappropriate language. Do not issue threats. We, just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.
> Keep it fresh: You're free to edit and update your review based on subsequent visits at any time. Reviews about old experiences (more than 6 months old) will also be deleted from our platform.That's what is going to help people when they're trying to decide whether or not to eat there.
> Keep it real: Write your review based on facts and your own experiences (e.g. not a friend’s experience, not hearsay, not based on media reports). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Content that indicates the reviewer hasn't visited or availed any services from the restaurant will be removed. For example, "Never been here, never want to. Management is horrible!" Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of food outlets in quick succession is considered suspicious activity, and it's likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.
> Don't solicit: Identifying or promoting yourself as an official Ventii Eats blogger, or using your status to solicit any kind of benefits (including but not limited to accepting money, free meals, drinks) in exchange for promotion, or at the threat of negative reviews on Ventii Eats, will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Ventii Eats profile or take any other action that we may deem fit, no questions asked. Acts that constitute as 'Solicitation' include:
> Explicit or implied agreement (written or verbal) to write reviews in exchange for money, a free meal(s), drinks, etc.
> Being a part of social media groups (e.g. WhatsApp/Facebook or any other social media platform) which offer incentives in exchange of reviews.
> Don't steal: Plagiarism is something we take seriously. Copying others' reviews or photos from Ventii Eats or other platforms, or even reposting your own in multiple places on Ventii Eats (in full or in part), is something that will not be tolerated and may be removed or moderated. We trust that you'll create your own content.
> Tell the whole story: If you luck into a free meal, dine as a guest, or have a relevant association with the owners or competitors, give full disclosure in your review. Honesty is the best policy, and other users will respect you more for it. If you have made it to the major league as a food writer or critic, let us know and we can provide special access for your blog link to appear with your reviews. We love summaries, but incomplete reviews with a manually added link will be removed.
> Be yourself: Your profile is your identity on Ventii Eats, so keep it real. You're welcome to use a screen name, but please refrain from using inappropriate names, bios, or profile images. We will remove inappropriate accounts.
> Don’t be a bully: We take allegations of blackmail or threatening behavior against restaurants and its associates very seriously. This activity is strictly against our guidelines and may also be illegal in many locations. Reviews submitted in an attempt to blackmail a restaurant and its associates will be deleted.
> Play by the rules: The content you add should be in compliance with Ventii Eats’ Terms and Conditions, as well as local laws and regulations. Local laws take precedence, and content may be moderated or deleted to adhere to these.
> Seek help from the right people: Ventii Eats is a website with no claims to be a court of law or a ministry of health. If you have a dispute with a restaurant, or if you feel a restaurant does not measure up to health codes, we encourage you to contact the appropriate authorities directly. Ventii Eats is not the appropriate platform for reporting illegal activities, physical confrontations, health code violations, or anything under investigation by local governing bodies or law-enforcement personnel. We encourage that such accusations be reported to the concerned authorities rather than being mentioned in reviews.
Note that these kinds of photos are not allowed on Ventii Eats:
> Photos that are exact duplicates of other photos, or are multiple clicks of the same dish
> Plagiarized photos
> Photos of others posted without their permission
> Photos that contain promotional content
> Photos that contain subject such as people in it
> Photos that are blurry, unclear, or unfocused
> Photos that contain text
> Photos of half-eaten food items
> Photos of packed food items/packaging
> Photos of food under preparation
> Photos containing watermarks or write-ups of any kind
> Photos containing and focussing on subjects other than food
> Unpleasant photos that ruin people's appetites
Violation of these guidelines may lead to reduced visibility or deletion of your pictures.
Ventii Eats (the "Company," "we," "us," and "our,") respects your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:
> the types of information that Ventii Eats may collect from you when you access or use our website and other online services (collectively, referred to as "Services"); and
> its practices for collecting, using, maintaining, protecting, and disclosing such information.
This policy applies only to the information that Ventii Eats collects through its Services, email, text, and other electronic communications that are sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or is collected by, any third-party, such as merchants (chefs and bakers) whom you contact through our Services, and social networks that you use in connection with our Services. Ventii Eats encourages you to consult directly with such third-parties about their privacy practices.
This policy may change from time to time. Your continued use of our Services after we make any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The information we collect and how we use it
Ventii Eats (the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:
> Information about your internet connection, the equipment you use to access our Services, and your usage details.
We collect this information:
> automatically as you navigate through our Services (information collected automatically may include usage details; IP addresses; and information collected through cookies, web beacons and other tracking technologies).
Information you provide to us
The information we collect on or through our Services may include:
> Your preferences: Your preferences and settings, such as time zone and language.
> Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, food ordering details and history, special meal requests, and other information you provide on our Services.
> Your searches and other activities: The search terms that you have looked up and the results that you have selected.
> Your browsing information: How long you use our Services, which features you use, and the ads that you click on.
> Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, sweepstakes, contest, or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
> Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Information about your messages
If you exchange messages with others through our Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.
How we use the information we collect
We use the information that we collect from and about you for a variety of purposes, including to:
> Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
> Administer our Services and diagnose technical problems.
> Send you communications that you have requested or that may be of interest to you by way of emails, courier, registered post, telephone calls, or other modes of communication. We may also share your preferences or the Services availed by you with your network followers for marketing and other promotional activities of our Services.
> Send you questions from other users that you may be able to answer if you have registered with Ventii Eats.
> Enable us to show you ads that are relevant to you.
> Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
> Administer contests and sweepstakes.
> Provide you with customer support.
> Provide you with policies about your account.
> Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
> Notify you about changes to our Services.
> Allow you to participate in interactive features offered through our Services.
> In any other way we may describe when you provide the information.
> For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data and/or adjust your user preferences in your account profile.
We may use the information that we have collected from you to enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Choices about how we use and disclose your information
When you sign up for an account, you are opting in to receive emails from other Ventii Eats users, businesses, and Ventii Eats itself. You can log in to manage your email preferences and follow the "unsubscribe" instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative policy, service policy, or legal policy from Ventii Eats.
Reviewing, changing, or deleting information
If you would like to review, change, or delete personal information that we have collected from you, or permanently delete your account, please email us at firstname.lastname@example.org.
If you delete your User Contributions from our websites, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users of our websites.
Accessing and correcting your personal information
We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.
Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:
> If your requests are abusive or unreasonably excessive,
> Where the rights or safety of another person or persons would be encroached upon, or
> If the information or material that you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
How we share the information we collect
> To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Ventii Eats’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Ventii Eats about the users of our Services are among the assets transferred.
> To third-parties to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
> To fulfill the purpose for which you provide it.
> For any other purpose disclosed by us when you provide the information.
> Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages, or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.
> Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of our Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
> If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ventii Eats, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
> Consent. We may share your information in any other circumstances where we have your consent.
How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and maintain data security. These safeguards take into account the sensitivity of the information that we collect, process, and store. It also takes into account the current state of technology. We follow generally accepted industry standards to protect the personal information that is submitted to us, both during transmission and reception.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Ventii Eats account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
Information we collect through automatic data collection techniques
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access our Services, and about your use of our Services, even if you use our Services without registering or logging in.
> Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information, and the device's telephone number.
> Stored information and files: Our applications may access metadata and other information associated with other files that are stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
> Location information: Our applications collect real-time information about the location of your device, as permitted by you.
> Last URL visited: The URL of the last web page you visited before visiting our websites.
> Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our website. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our website, track the number of advertisements displayed, measure advertising performance, and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our website.
> Your preferences: Your preferences and settings, such as time zone and language.
> Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time that you used our Services, error logs, and other similar information.
> Mobile status: For mobile application users, the online or offline status of your application.
Precise location information and how to opt out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude, or altitude of your mobile device) and the time that the location information is recorded to customize our Services with location-based information and features (for example, to inform you about nearby merchants or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Cookies and other electronic tools
Information from third parties
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.
Anonymous or de-identified data
Analytics and tailored advertising To help us better understand your use of our Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the "Automatically-Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.